Android devices known to have issues


Here you can post devices that are known to have issues.

Here is a list of the devices we are already aware of:

Huawei P8
Huawei P10 Lite
Huawei P9 Lite
Moto g4plus
Honor 5C
Huawei VNS-L31
Xiaomi Redmi Note 4
Asus 3
Samsung Note 4
Samsung S6 edge

My FreeDrum kit not work properly


Nexus 6P Android O(reo) 8.0.0 - API 26
the sensorware app can’t find any devices (v3 / v5)

it’s work!
the app asks for access to the location (GPS).
I have always accepted it but I have never turned GPS on.
Trying I decided to turn it on and the freedrums appeared in the list.


Asus Zenfone 3 Max. Nougat. API 24. Sensorware cannot find any device.

additional info
I updated the devices through Ipad Mini. still cannot be found on Zenfone 3 Max.



Moto G3. Android 6.0. API 23.

Sensorware says “Connected” on my devices (v3 or v5 of the Firmware) but, after a few seconds of green light on the LED, it turns to blue again and any sound coming from my phone.



I found a SOLUTION to my problem; so I turned on my GPS/Location and bluetooth, and now Sensorware can detect it and works.

Thanks! :smile:


FDs work fine on a OnePlus 2 here … Android 6, API 23, v5 Firmware, subject to the toms sounds being swapped over in Sensorware app!


Essential phone (ph-1)

Sensors dont work right. I only get sound sometimes, and only on the upswing. Dont know if I got bad sensors or if its the phone though.


Sounds like you have mounted them upside down. Please check out the manual and tutorials!


Oops., You’re right! Thanks! Works good now. :smiley:


I’m totally agree, I’m using freedrum with my one plus 3T.
I thought during 2 weeks It doesn’t work. But once I update the apps sensorware and TURN ON the GPS… Magic appears. Freedrum works and rocks! Thanks guys.


Huawei G8 - not working! My another android is Samsung S6 edge. so not working either :disappointed_relieved:
Hope they will work soon. waiting for more improvement (as I got 2 pairs)


Hi guys,

The sensorware doesn’t update on my Xiaomi Redmi 3

It says that the version is not compatible,

Congrats for the projects,
I hope that you can fix everything, It’s been 3 weeks since I got my freeedrums, but I still haven’t play properly,

Greeting from Lisbon,


Hi to everyone, I have a P8 lite smart and sensorware says “device not compatible”. what can i do? No way? thanks for any help :wink:


Samsung Galaxy Tab S SM-T-700 (Android 6.0.1)
“Device is not compatible with this application”


LG G3,
Android version 6.0
There’s a latency and no option to locate the sensors properly…


Hello, I just got my set of two yesterday (26-sep-2017).
Unfortunately it does not work with my devices:
LG G2 - Android 5.0.2 (there will be no update)
LG G8.3 (V500) - Android 4.4.2 (there will be no update)
Samsung Galaxxy S6 - Android 7.0
Motorola Moto G4 - Android 7.0

It worked with the mobile of a friend:
LG Nexus 5 Android 6.0.1

Do you plan to extend support to newer android-versions, or
will the software only work with android 6?

I loaded the new beta-software, and my wife’s mobile, Motorola Moto G4, detected the sensors.
Did an update of the firmware of the sensors, but it still does not work
with my Samsung Galaxy S6 using Android 7.0.
The software says:
Pro audio: No
Low latency audio: No
MIDI available: Yes
Buffer size: 240
Sampe rate: 48000
This device might not work well with Freedum


The same happened to me: I have Moto G3 with Android 6.0 and the sensors don’t work. Then, I’ve tried with mi father’s Samsung J2 with Android 6.0.1 and worked perfect. I can’t update my phone so I have the same question.


I did not respond after downloading the Sensorware connection and I have determined that freedrum has connected to my phone. My cell phone is sonyz3 (Android 6.0.1 AP23)

I have no problem after the iphone6 ​​test, I have four sensors
One of theWhat is the meaning of the green light? Has been flashing


Green light - standby mode, battery charged, connected but not currently “active” or being used. Move the stick and the light will change to a zone colour.

There’s a post here: