Sensor update didn't work


#1

Sensor update is not working. Now I have a sensor with probably partial update, sensor don’t switch to update red mode. I tried with yellow mode but it didn’t work now he lost even bluetooh device name and it is impossible to update to 9. What can I do? Can I downgrade? Reset didn’t work. It is possible to update through usb cable? Thanks

update: sensorware reply “can’t write sensor”. Yellow and red mode still don’t work


#2

Hey!

Can you please let me know your order number?


#3

Hello Seyran,

i received freedrum complete kit as a gift so i don’t have a order number


#4

Are you able to get the order number from who gifted it to you? We need it to see if we can send out a replacement sensor if needed.


#5

Hello Seyran,

my friend send this number: Order #03124. I hope will be this one

Thanks


#6

We will reply to you by email.


#7

@Seyran I’m having this same issue, but no reply to my email queries.